Legal access and payment records
Our Legal notice explains how account access is assessed, how requests are handled and which records may be needed to resolve an account matter. Access is available where local law permits, and we expect the details on your account to match the payment route you use.
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DANA, OVO, GoPay and QRIS may appear in your payment record, while bank transfer or virtual account entries can require a reference check. If a policy question affects a deposit or withdrawal, keep the receipt, transaction time and account identifier ready so our support team can
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trace the relevant event without asking you to repeat the full history.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.